Typical service transactions are straight forward. When you walk into your frequented barber shop or hair salon, you should have a pretty good idea of what the bill will be when the service is complete. You will receive the service and pay the bill before heading out the door. All done! This familia...

Have you ever been in a business meeting and heard a co-worker unenthusiastically explain the reasoning behind a specific policy, process, or procedure with “we have always done it this way”?  These seven infamous words that, when wielded in a professional conversation, have been viewed as an a...

Employers have needed to change many aspects of their standard operating procedures due to COVID-19, keeping their employees safety front of mind. Reliance on virtual technology is more prevalent than ever, and this includes how employers communicate with employees about their employee benefits. Amo...